Meet Our Team

Growing up in the hearing healthcare industry, Darin attended many hearing instrument conventions with his father, an audiologist. When he completed his bachelor’s degree from the University of Oregon, Darin started his business career. He was drawn to sales and quicky realized that what he enjoyed the most was working with people and solving customers’ problems.

In 2010, Darin created SmartStep Hearing, focusing on patient-centered, in-home care. Darin helps clients improve their overall quality of life and stay connected with their family and friends. He has a passion for educating his clients and the broader community about the importance of hearing health!

Darin is Nationally Board Certified and a member of the International Hearing Society. He currently serves as treasurer of the Oregon Hearing Society and is a member of the Washington Hearing Society.

Darin is married to Sharon and has 3 amazing adult children. Darin enjoys neighborhood walks, camping, gardening and socializing with friends and family.

Sharon joined SmartStep Hearing to bring her business and customer service expertise to the family business. She earned a Bachelor of Arts degree in Journalism from the University of Oregon and a Master of Science degree in Communication Disorders from Portland State University. For many years, she worked as a speech language pathologist while leading the operations for a schools based staffing company.

In December of 2022, she transitioned to supporting SmartStep Hearing. It will often be Sharon’s cheerful voice that answers the SmartStep phone while she works to streamline and improve operations bringing better services to each individual. Sharon is married to Darin and she enjoys reading, walking the family dog and reading (wait, did I already say that? It’s worth a double mention!).

My name is Connie Furry. I was raised in a small town in Eastern Oregon. I moved to Vancouver, Washington in 1997 to be closer to my parents and siblings. I love the pacific northwest and all of the beautiful nature here. I have two grandchildren that live nearby, they happen to be my favorite humans!! I am a second generation Hearing Aid Specialist and have been practicing for 25+ years. My father and mother owned a hearing aid business and I also have 2 brothers and 2 nephews helping people to hear better!! So this is definitely a family affair. During my 25 years I have seen so many revolutionary changes and developments in hearing aid technology. My favorite part of my job is seeing the smiles on peoples faces and have them excited about their “new world” of hearing. I have two favorite stories that I like to tell. I helped a young man with his first set of hearing aids, as I was turning the pages of the manual for the aids, he stopped me and said, “I did not know that paper made sound when you turned the pages”. He was amazed. Another woman had just received her first set of aids when she went camping with her family. She was so excited to report back to me that she heard the crackle of the fire for the first time ever!! She did not realize the fire made sounds. These kinds of stories make my heart happy!!

My name is Heather and I grew up in a small Oregon coastal town. Growing up, I enjoyed fishing, clamming, crabbing and playing on the beach. I have worked at Vancouver Hearing Aid Center since 2006. I was lucky enough to work part time so I could continue caring for my two daughters. They are all grown up now and much has changed over the years. I have dabbled in many aspects of the business but recently have been excited about working toward earning my Hearing Aid Specialist License. It is truly rewarding watching a client’s face light up when you fit them with hearing aids for the first time. I’m looking forward to many more years of supporting those with hearing loss.

Gus is the beloved four-legged team member at Vancouver Hearing Aid Center. He specializes in tail wags, warm welcomes, and boosting patient smiles. Whether he’s greeting visitors at the door, keeping the team company during busy days, or offering a calming presence to anyone who might feel a little nervous, Gus takes his role very seriously (with plenty of snack breaks, of course). Gus is known for his friendly personality and impeccable listening skills. He’s always happy to lend an ear, no appointment necessary.